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I know the answers of these questions:
Javascript? Java? What's the difference? My Game Isn't Working! How do I make a screenshot?

How do I make a screenshot?
You may need to send a screenshot to one of the admins to help them understand what has happened to you. A screenshot is done like this: http://www.iopus.com/guides/screenshot.htm Once you have the image, just attach it to an email.